Return Policy

Restoration Services

Our knife handle restoration services are custom work performed on your items. Due to the custom nature of restoration services, completed work is generally not eligible for return. We work closely with clients throughout the process to ensure satisfaction before completion.

Material Products

Handle materials and other products may be returned within 14 days of purchase if they are unused and in original condition. Items must be returned in their original packaging and must not have been modified or damaged.

Return Process

To initiate a return, please contact us using the contact information provided on our contact page. Include your order details and reason for return. We will provide instructions for returning items.

Refunds

Refunds for eligible returns will be processed within 14 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used for purchase.

Damaged Items

If you receive damaged items, please contact us immediately. We will work with you to resolve the issue, which may include replacement or refund depending on the circumstances.

Contact Information

For questions about returns or to initiate a return, please contact us at:
2946 Bateman Trail, London, ON N6L 0A6, Canada
Phone: +15196521385
Email: infocenter@thrixxenshral.world